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Entersoft CRM

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Entersoft CRM is an innovative Customer Relationship Management (CRM) system that covers all the operations and activities of the Sales, Marketing, Customer Service and Service (SLAs) departments. It teams up fully with ERP, creating a solid management and operation environment and depicts the overall business picture in real time.

Entersoft CRM® is a powerful tool for organizing, programming and monitoring all business processes which have to do with customer relationship management. At the same time, it contributes decisively to the optimization of internal processes as well as to the boost of the company’s openness.

Simple, flexible and user friendly, Entersoft CRM® ensures fast user familiarization, increases productivity and readiness, offering concerted and excellent service and upgrading the level of customer service.

Entersoft CRM

It offers immediate management and utilization of all the information required even remotely through Microsoft® Outlook or mobile devices (Windows compatible Smart phones, tablets, iPhone and iPad).

The Business Intelligence detailed information and data provided by Entersoft CRM®, offers the company assistance to formulate focused communication, promotion, marketing and commercial policy actions, which in a planned and methodical way power the company to its development and differentiation from the competition.

Entersoft CRM® operates combined with Entersoft ERP or autonomously and includes complete solutions for:

  1. Customer Relationship Management
  2. Sales Force Automation
  3. Sales – Procurement Management
  4. Sales Opportunity Management
  5. Contract Management
  6. Subscription Management
  7. Marketing Management
  8. Customer Profiling & Segmentation
  9. Marketing Campaigns
  10. Questionnaires / Surveys
  11. SMS / MMS Marketing
  12. Event Management
  13. Service & Customer Care Management
  14. Service Management
  15. Management of Support Level Agreements (SLAs)
  16. Complaints management
  17. Knowledge Base Management
  18. Call Center Connection (CTI connection)
  19. Integration with Microsoft Outlook, Lotus Notes
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